Job Profile – Care Navigator
Publish date: 13/01/17
Welcome to another job profile, each week we bring you interviews with people working in various industries to give you a better idea of what certain jobs entail, allowing you to better understand a job, decide if it is for you and finally to tailor any application. Our previous interviews have been with an Equine Groom, an Electrical Contractor a Customer Assistant and a Video Producer.
Today’s interview is with a Care Navigator; this is a full time job working Monday to Friday 8.30am to 4.30pm. A Care Navigator supports adults aged over 50 with social, economic and practical issues. A typical day in this job includes calling people; visiting them in their own homes; completing assessment forms; inputting information onto a database; and compiling statistics. The job also involves liaising with various organisations to support the client in a holistic way; as well as looking at enhancing quality of life through practical measures and co-ordination of services, which will support clients and avoid over use of NHS services.
In this job our interviewee said that, “communication and organisation” are important skills to have, as well as the “ability to work autonomously, manage a caseload and own dairy”. Having a good “local knowledge of services” is also very helpful.
When asked what they love about their job, our interviewee said, “meeting people and supporting them to improve their quality of life.” However, “reduced funding to services required to support the role” is the main downside of the job currently.
We asked each person what they would be looking for in an application if they were looking for someone to join their team, this Care Navigator said; “life skills and experience of working with people in need of support” is important, as is “empathy, compassion and practicality.”